FAQ

How can I contact the Eden Hotel & Spa Cannes hotel?

To reach the hotel staff, please find the details for each department below:

Reservation
Email: reservation@eden-hotel-cannes.com
Phone:+33493687805
Toll-Free #:Not available
SMS: Not available

Events
Email: commercial@eden-hotel-cannes.com
Phone:+33493687808
Toll-Free #:Not available
SMS: Not available

Room service
Email: reception@eden-hotel-cannes.com
Phone:+33493687800
Toll-Free #:Not available
SMS: Not available
Dial 4921 from your room

Restaurant
Email: reception@eden-hotel-cannes.com
Phone:+33493687800
Toll-Free #:Not available
SMS: Not available
Dial 4910 from your room

Spa
Email: spa@eden-hotel-cannes.com
Phone:+33493687800
Toll-Free #:Not available
SMS: Not available
Dial 4963 from your room

Is it possible to make a reservation for a parking space at the Eden Hotel & Spa Cannes hotel?

To reserve a parking space, please send an email to: reception@eden-hotel-cannes.com and reservation@eden-hotel-cannes.com with the following information:
• Parking start date
• Parking start time
• Parking end date
• Parking end time
• Vehicle type
• Phone number
• Email address

Is there a parking at Eden Hotel & Spa Cannes hotel ?

We offer a secure parking space at a rate of 20 EUR/day.
(Max vehicle height accepted: 190 CM).
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We have a bike parking area.

How can I provide feedback about my stay at the hotel Eden Hotel & Spa Cannes?

To submit your feedback, please send an email to: commercial@eden-hotel-cannes.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Is there a spa at Eden Hotel & Spa Cannes hotel ?

Take a look at the spa details below:
•Eden Spa:
-Smoking not allowed
-Pets are not allowed in this area./ Wheelchair accessible/ Wheelchair ramp/lift available
- Pregnancy friendly
-Open for hotel residents only
-Access is free for hotel residents.
-Minimum age 16 year(s)
-Reservation is mandatory
- Not provided: Bathrobe, slippers, swimsuit and swim cap.
- Not mandatory: Bathrobe, slippers, swimsuit and swim cap.
- Facilities: Massage, pool, gym, jacuzzi, sauna, hammam, boutique and shower.
- Spa Menu: Link
- Click here for more details

Is there a swimming pool at Eden Hotel & Spa Cannes hotel ?

Have a look at our swimming pools list below:
•Indoor Pool:
- Indoor
- Smoking not allowed
- Wheelchair accessible
- Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 30°C/86°F
- No age restriction
- Size: L:13 M, W:3 M and D:3 M
- Access is free for hotel residents
- Open to public: No
- Spa access: included
- No time limit
- Max capacity: 20 pax
- Reservation is mandatory
- Seawater: No
- Chlorine: No
- Swimming caps: not mandatory
- Inflatables: not allowed
More info here
•Outoor Pool:
- Outdoor
- Smoking not allowed
- Wheelchair accessible
- Wheelchair ramp/lift not available
- Open from 01/06 to 30/09
- Non-heated
- No age restriction
- Size: L:13 M, W:3 M and D:3 M
- Access is free for hotel residents
-Open to public: 20 EUR/day
- Spa access: included
- No time limit
- Max capacity: 10 pax
- Reservation is mandatory
- Seawater: No
- Chlorine: No
- Swimming caps: not mandatory
- Inflatables: not allowed
More info here

Can I make a spa reservation at the Eden Hotel & Spa Cannes hotel ?

• Eden Spa:
To make a spa reservation, please send an email to: spa@eden-hotel-cannes.com with the following information:
• Desired date
• Desired time
• Spa treatment
• Reservation or accommodation number
• Email address
• Phone number

Are rooms at Eden Hotel & Spa Cannes hotel equipped with a shower, bath, or hot tub ?

Economic Room have a shower or bathtub.
Classic Room have a bathtub.
Classic Family Room have a bathtub.
Superior Room have a bathtub.
Privilege Room have a bathtub.
Junior Suite 162 have a shower and bathtub.
Junior Suite 811 have a shower.
Penthouse Room have a shower and bathtub.
Priviledge Family have a bathtub.

How many rooms are there at Eden Hotel & Spa Cannes hotel ?

We have 117 rooms.
(Max 293 Pax)
• 10 Economic Room of 20 m² with a capacity of up to 2 guest(s).
• 71 Classic Room of 21 m² with a capacity of up to 3 guest(s).
• 10 Classic Family Room of 21 m² with a capacity of up to 6 guest(s).
• 22 Superior Room of 21 m² with a capacity of up to 3 guest(s).
• 12 Privilege Room from 25 to 30 m² with a capacity of up to 3 guest(s).
• 1 Junior Suite 162 of 50 m² with a capacity of up to 3 guest(s).
• 1 Junior Suite 811 of 55 m² with a capacity of up to 3 guest(s).
• 1 Penthouse Room of 80 m² with a capacity of up to 4 guest(s).
• 6 Priviledge Family of 60 m² with a capacity of up to 6 guest(s).
• Main amenities: mini bar, TV, air conditionner, non smoking.

Is it possible to add an extra bed at Eden Hotel & Spa Cannes hotel ?

We can provide you with an extra bed at a rate of 50 EUR/night.

Can I make a swimming pool reservation at the Eden Hotel & Spa Cannes hotel?

• Indoor Pool:
We are sorry, but we do not take reservations.
• Outoor Pool:
Reservations are only available on site, on a daily basis. Capacity is limited to 10 people..

Does Eden Hotel & Spa Cannes hotel have connecting rooms ?

We do have connecting rooms.
Please indicate your preference in the "comments" section when making a reservation

Which language does the staff speak at Eden Hotel & Spa Cannes hotel ?

As for me, I can speak with you in one of these languages

Does Eden Hotel & Spa Cannes hotel provide meeting rooms?

We have 3 meeting rooms from 50 to 120 m2 for events up to 115 people and 14 break-out rooms.
Half working Day: from 55 EUR pp
Full Working Day: from 65 EUR pp
Residential package: from 150 EUR/200 EUR pp (single/double occupancy)
Info: here

Does Eden Hotel & Spa Cannes hotel have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

How to recover lost items from Eden Hotel & Spa Cannes hotel?

Please send us an email at reception@eden-hotel-cannes.com with the following info:
- The item you left in the hotel
and your:
- Accommodation number
- Departure date
- Home address
- Phone number
- E-mail address

What size are the beds at the Eden Hotel & Spa Cannes hotel ?

Economic Room rooms have 1 double bed(160x200cm) or 2 single beds(90x200cm)
Classic Room rooms have 1 double bed(160x200cm) or 2 single beds(90x200cm)
Classic Family Room rooms have 2 double beds(160x200cm) and 2 single beds(90x200cm)
Superior Room rooms have 1 double bed(160x200cm) or 2 single beds(90x200cm)
Privilege Room rooms have 1 double bed(160x200cm) or 2 single beds(90x200cm)
Junior Suite 162 rooms have 1 double bed(160x200cm)
Junior Suite 811 rooms have 1 double bed(160x200cm)
Penthouse Room rooms have 1 double bed(160x200cm) and 2 single beds(90x200cm)
Priviledge Family rooms have 1 double bed(160x200cm) and 2 single beds(90x200cm)
Bed guards for children are not available.

Pillows:
• Pillow type: Synthetic.

How can I get an invoice from the Eden Hotel & Spa Cannes hotel?

To request an invoice, please send an email to: reception@eden-hotel-cannes.com with the following information:

• Reservation or accommodation number (if you have one)
• Email address
• Phone number

Is it possible to have twin beds at Eden Hotel & Spa Cannes hotel ?

The rooms that offer twin/split bed options are Economic Room, Classic Room, Classic Family Room, Superior Room, Privilege Room, Penthouse Room and Priviledge Family.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).